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Hi Brian, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Please do the following:
Please let me know by replying to me here so that I can help you further.
Please check the hinge part of the laptop. Usually, the battery is located there. Please check this video procedure and see if you can remove the battery like the video:
Thank you for writing back. If there is no way to remove the battery of your laptop, then I believe you have a laptop model with a "fixed" battery. Newer laptops have fixed batteries nowadays.
Please do the following instead:
Keep me posted.
Thank you for writing back and I am glad it worked!
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If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.