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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35396
Experience:  Over 15 years of consulting to the IT industry
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I am having trouble loadingthe home page on my fire stick it

Resolved Question:

I am having trouble loadingthe home page on my fire stick it keeps saying its loading but it never does.
Submitted: 12 months ago.
Category: Computer
Expert:  Richard replied 12 months ago.

Hi there and welcome

can you do the following please

Remove the power to the TV (so unplug it from the power socket) and remove the firestick

Wait 5 minutes

Connect the power to the TV and turn it on

Wait 5 minutes, connect the firestick and tell me please if it then works correctly Irene.

Thank you

Customer: replied 12 months ago.
It is still coming up with loading home page
Expert:  Richard replied 12 months ago.

ok, can you try a different HDMI port on the TV, does it then load?

Customer: replied 12 months ago.
No
Expert:  Richard replied 12 months ago.

Thanks

It is the internal memory in the fire stick that has faulted, it is not able to load the firmware

I am really sorry about this and you are going to have to return the stick to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35396
Experience: Over 15 years of consulting to the IT industry
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