Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Yes you are correct this is a Scam message.This message is only showing on Microsoft edge only am i correct
To start remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=a28db387-0471-41a4-9aa5-bf52f448170e that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.