Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=213501
When i connected, you stated you do not want to proceed. Then, i logged off. Since the code was used when i connect earlier, it wont work again and now since the problem has been resolved you can request the question to be closed by mailing***@******.***.