I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check?
- If needed, go to menu / settings on the kindle, then check the Wi-Fi option, if it's there, and see if it's connected to your wireless network name or not.
Please reply at the box below to continue. Thank you.
If it does not work, please let me know the model of your kindle, and if it has touchscreen or not.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,