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Hi there and welcome
Can you tell me the make and model of the computer please?
Can you please remove the power cable from the computer and hold the power button for 60 seconds then release.
Then connect the power cable and tell me if it now starts correctly please.
Press F2 to get into the setup utlity, then when there press F9 and say yes to reset the defaults then save this and tell me if it now starts please.
yes this is correct, it seems to not register the F9 key but this is the same result
It is the internal sata port or the hard drive that has faulted. This now confirms it. Normally based on what you say it is referring to the sata port that the hard drive connects to
I am really sorry about this and you are going to have to return the computer to have a disgnostics performed and the faulting component replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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