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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2619
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Thanks to Barclaycard changing my card number, my

Customer Question

Thanks to Barclaycard changing my card number, my Malwarebytes protection failed to renew on my two laptops, and now I can't trust anything on them. I have made two attempts to re-install Malwarebytes, but although it appears to charge my new card okay, I don't get the goods.
Can you help please? ..............John W. Bell
Submitted: 11 months ago.
Category: Computer
Expert:  Martin replied 11 months ago.

Hi John, welcome.

Would you like me to help you load Malwarebytes on your computer?

Also, did you get a serial number / activation code with your purchase? (Don't type it in here)

Regards,
Martin

Martin, Network Engineer
Category: Computer
Satisfied Customers: 2619
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Martin and 3 other Computer Specialists are ready to help you
Expert:  Martin replied 11 months ago.

Thank you. From your computer click the following link:

https://ngmt.screenconnect.com/?Session=39656515-fe70-42e3-8ffd-072b34953e39

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 11 months ago.
Hello Martin, Yes I would like your help in installiing Malwarebytes on my two laptops. I do have an Anti-Malware Premium Key.John
Expert:  Martin replied 11 months ago.

Great.

Did you get my above instructions for remote?

Customer: replied 11 months ago.
Thank you for any help
Expert:  Martin replied 11 months ago.

Sure

Expert:  Martin replied 11 months ago.

Hello, I saw you in the session only momentarily but then you disconnected.

Can you re-join the session so I can connect and install this for you?

Martin

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