Hello and thank you for your question. I look forward to assisting you today. Do you use an email program to access your hotmail account, or do you just access it through your browser?
Do you use this account regularly or has it been awhile?
Don't worry about the popups, they are automated so you can just disregard them.
When you checked the deleted folder, did you possibly click on the recover deleted items link?
That should bring back most of the recent email. I have tried that as well on my account and see it is very slow. Let me research this a little more for you and I will let you know what I find.
Make sure you have your popup blocker turned off. Right click on an open area of the screen and select refresh. Next, go to the the Deleted Items folder and right click on it and select Recover deleted items. A new window should open with the recoverable items that have been deleted.
I will be back in a few minutes.
Once you recover the items you want, they should be back in the original folder they were deleted from. Try clicking on one or two just to see where they go when you recover them.
As long as your not saving them locally or storing them on your computer, then doubtful. How do you normally read your emails, from your computer or smart phone?
Are you using an email client like Thunderbird or Outlook to access your account or do you go directly to hotmail.com?
Have you installed or updated any software recently?
Go to your hotmail account then click on the little gear icon in the upper right corner and go to options. Let me know when there.
Under Mail on the left hand side, click on Inbox and sweep rules and check to see if anything has been set to automatically clean your inbox.
The other thing to check is to see how much storage you are taking up. The hotmail free account has a 5GB capacity. If you are hitting that limit, that could be causing issues.
Disregard that for now. What is your email address and does it actually take you to the hotmail or the Windows Live home page?
Okay, go back to your options, mail and check under the automatic processing for message options. Make sure the box is not checked next to empty deleted items folder when I sign out, then let me know.
Okay let's try this from another angle. Highlight all of the emails you want to keep. To easily do this, place a check in the box of the first email on the list then select the check box that appears above that. Let me know when you have gotten that far.
Okay, get back to me when you can.
You should be able check on more that 5 or 6? The Sweep option, if clicked on will popup with a sub-menu of choices, so unless you select something from that, it won't do anything. What you want to do is create a seperate archive independent of your saved email folder. That should keep them intact for the future.
Highlight any items you want to archive. When you do that, an Archive button will appear on the taskbar at the top of the page. Click that and it will create an Archive folder under the main Folders menu in the left pane. There you can archive anything else you want to keep.