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What were you trying to get done with HP? you tried to get on it for safety - I don't quite understand.
Perhaps you were thinking you needed updates for security patching of your computer? that would be done first through Windows Update, which is done through Internet Explorer
(Tools - Windows Update, or similar menu function), or through the
program on the computer, if it is of a fairly modern Windows version.
Let me know please. Thanks.
OK. Online virus protection is available for instance from Avast.com, or from
(AVG Free) or from other sources also - but those two are good names in free anti-virus software suites of good quality.
If you need a good firewall (that also is often needed, for full computer security... in fact, nowadays, it is always needed, really...) there are firewalls included with those (or, used to be, but may not be free nowadays), or there are other sources for Firewall software protection for your PC, also. Let me know if you need advice on that as well. Thanks, ***** ***** luck.
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I'm sorry, let me open this issue to other experts about your laptop's password ***** Thank you,