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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
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My kindle Paperwhite is frozen, how can I unfreeze it

Resolved Question:

My kindle Paperwhite is frozen, how can I unfreeze it please.
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.

Hello,

Please try the following.

Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

If this resolved the issue please rate my service. If not please reply and let me know what happens.

Thanks,
Chris

Chris L. and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
many thanks, ***** ***** seconds did the trick!!

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