How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 169
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

My computer cover with norton stopped due to Broadband going

Customer Question

my computer cover with norton stopped due to Broadband going down as it is under bt business and the payee had not paid bill, which is now ok. I could not get into my computer as I want to cancel new perscription £79.99p. I now cannot turn off auto payment. It is due to be paid 13th June as it runs out 28th June. Could you please help me by cancelling perscription as I am ordering my own broadband and then I will be in tou ch again. I did change my password ***** I wanted to get into my account to cancel perscription but was unable to confirm with email until computer was on again
Submitted: 1 year ago.
Category: Computer
Expert:  JamesI replied 1 year ago.

Good morning my name is ***** ***** I can assist today, I would suggest we do a secure remote assist, as that would enable me to find out the account e-mail address assigned to your virus protection, and arrange for the auto subscription to be cancelled

Customer: replied 1 year ago.
I have my computer on now
Expert:  Richard replied 1 year ago.

Hi there and welcome

To confirm, you want to change the subscription payment for Norton?