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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8997
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
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My Norton Security with Backup says it has encountered a

Customer Question

My Norton Security with Backup says it has encountered a problem No. 8505, 104. and finding a fix
However it has been trying for over 9 hours and I am getting concerned
can you please help
Submitted: 1 year ago.
Category: Computer
Expert:  Mike the Mac Medic replied 1 year ago.

Download the Norton Remove and Reinstall tool.

Expert:  Mike the Mac Medic replied 1 year ago.

To open the Downloads window in your browser, press the Ctrl + J key.
Double-click the NRnR icon.
Read the license agreement, and click Agree.
Click Advanced Options.
Click Remove Only.
Click Remove.
Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Expert:  Mike the Mac Medic replied 1 year ago.

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