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I am sorry to hear that you are having this issue.
You can try fixing many problems yourself, with a few simple checks, some of the most common phone problems are shown below:
Test your phone equipment
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Test the wiring
If you still can’t make a call from the main socket, give the wiring a quick check.
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If you can dial out at the test socket, the fault is likely to be with your internal wiring. You could fix this yourself, or contact the company that maintains your phones, although they will charge for doing this if you're not covered by a warranty.
If you can’t dial out at the test socket, the fault is likely to be with the line and you'll need to report it Online fault reporting
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