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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32205
Experience:  Over 15 years of consulting to the IT industry
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I have a Samsung Galaxy Tab 2 7.0. I have forgotten my

Resolved Question:

I have a Samsung Galaxy Tab 2 7.0. I have forgotten my password ***** to connect to the internet, What can I do,please ? Ann Newlin
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Hi there Ann and welcome

this is the password ***** connect to your wifi network correct?

Customer: replied 7 months ago.
it is.
Expert:  Richard replied 7 months ago.

thank you

Can you tell me please the make and model of your wifi router?

Customer: replied 7 months ago.
BT Homehub 3.0 setting-type A
Expert:  Richard replied 7 months ago.

Thanks

On the Hub on an actual label you will see the Wireless Key

This is the password ***** use.

enter it in and it should then connect.

Let me know the results please.

Customer: replied 7 months ago.
Reads 'Couldn't sign in Can't establish a reliable connection to the server. This could b e a temporary problem. Try again or connect to another Wi-Fi network.Our laptops work OK off of the hub
Expert:  Richard replied 7 months ago.

Thanks

On the back of the router is a reset button.

Using a paperclip, hold the reset button in for 10 seconds then release.

Then hold the power button on the tablet until you see a menu.

Choose Restart, allow the Tablet to restart and try to connect.

Let me know the results please.

Customer: replied 7 months ago.
Thanks for the e-mail contact much appreciated. Did as you suggested but I am not finding 'restart' you mentioned.
Expert:  Richard replied 7 months ago.

Choose Power off then please and then power it on.

Customer: replied 7 months ago.
Right, with you. Done that
Expert:  Richard replied 7 months ago.

ok, now try to connect please to the wireless network

Customer: replied 7 months ago.
I can't remember my password ***** I'm not sure what e-mail address I used. Can I star again, please?
Expert:  Richard replied 7 months ago.

You use the wireless password ***** we got from the Hub remmeber?

On the Hub on an actual label you will see the Wireless Key

This is the password ***** use.

enter it in and it should then connect.

Let me know the results please.

Customer: replied 7 months ago.
I have tried several times but it doesn't work. Any chance you could clear my e-mail address and I could try again with different name?
Expert:  Richard replied 7 months ago.

Are you sure this is for the wireless password *****? It sounds like your referring to the Gmail account?

Is it easier if I call you?

Customer: replied 7 months ago.
It is described as Wireless key. Also there is Admin password ***** Wireless WPS Pin besides SSID
Expert:  Richard replied 7 months ago.

yes, but on the tablet what does it exactly say?

Customer: replied 7 months ago.
Password
Expert:  Richard replied 7 months ago.

yes, but for what as the wireless password ***** not ask for a username

Customer: replied 7 months ago.
Sorry can you re phrase the question?
Expert:  Richard replied 7 months ago.

Read the exact wording on the screen of the tablet

Customer: replied 7 months ago.
Samsung Account
Email
Password
Expert:  Richard replied 7 months ago.

ok, so this is not wireless but for your Samsung Account, meaning it accepted your wireless.

You will see the option to skip this step, choose this please.

Customer: replied 7 months ago.
done that now
Expert:  Richard replied 7 months ago.

ok, what do you now see on the screen?

Customer: replied 7 months ago.
Got Google
Do you have a google account?
If you use gmail, answer yes
Expert:  Richard replied 7 months ago.

Say No and create one please

Customer: replied 7 months ago.
doing as you suggested
Expert:  Richard replied 7 months ago.

Thanks,

Once done you can then use the Tablet Ann as the setup is complete.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 7 months ago.
Still got the problem has not connected to our hub. Only connect to BTWIFI with FON
Expert:  Richard replied 7 months ago.

Go to Settings, Wifi, choose your correct network from the list, and press it to connect Ann.

Customer: replied 7 months ago.
done that, it asks for password ***** where we started
Expert:  Richard replied 7 months ago.

On the Hub on an actual label you will see the Wireless Key

This is the password ***** use.

enter it in and it should then connect.

Let me know the results please.

Customer: replied 7 months ago.
Wireless network reads connected but the padlock is still on.
Expert:  Richard replied 7 months ago.

yes, thats normal as its locked, hence the password

If it is connected then you are ok now and can use the Tablet

Customer: replied 7 months ago.
Halleljuia, We've made it. Most grateful for you patience Thank a lot xx
Expert:  Richard replied 7 months ago.

Your most welcome Ann!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32205
Experience: Over 15 years of consulting to the IT industry
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