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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40371
Experience:  Over 15 years of consulting to the IT industry
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I have a Samsung Galaxy Tab 2 7.0. I have forgotten my

Resolved Question:

I have a Samsung Galaxy Tab 2 7.0. I have forgotten my password ***** to connect to the internet, What can I do,please ? Ann Newlin
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there Ann and welcome

this is the password ***** connect to your wifi network correct?

Customer: replied 1 year ago.
it is.
Expert:  Richard replied 1 year ago.

thank you

Can you tell me please the make and model of your wifi router?

Customer: replied 1 year ago.
BT Homehub 3.0 setting-type A
Expert:  Richard replied 1 year ago.

Thanks

On the Hub on an actual label you will see the Wireless Key

This is the password ***** use.

enter it in and it should then connect.

Let me know the results please.

Customer: replied 1 year ago.
Reads 'Couldn't sign in Can't establish a reliable connection to the server. This could b e a temporary problem. Try again or connect to another Wi-Fi network.Our laptops work OK off of the hub
Expert:  Richard replied 1 year ago.

Thanks

On the back of the router is a reset button.

Using a paperclip, hold the reset button in for 10 seconds then release.

Then hold the power button on the tablet until you see a menu.

Choose Restart, allow the Tablet to restart and try to connect.

Let me know the results please.

Customer: replied 1 year ago.
Thanks for the e-mail contact much appreciated. Did as you suggested but I am not finding 'restart' you mentioned.
Expert:  Richard replied 1 year ago.

Choose Power off then please and then power it on.

Customer: replied 1 year ago.
Right, with you. Done that
Expert:  Richard replied 1 year ago.

ok, now try to connect please to the wireless network

Customer: replied 1 year ago.
I can't remember my password ***** I'm not sure what e-mail address I used. Can I star again, please?
Expert:  Richard replied 1 year ago.

You use the wireless password ***** we got from the Hub remmeber?

On the Hub on an actual label you will see the Wireless Key

This is the password ***** use.

enter it in and it should then connect.

Let me know the results please.

Customer: replied 1 year ago.
I have tried several times but it doesn't work. Any chance you could clear my e-mail address and I could try again with different name?
Expert:  Richard replied 1 year ago.

Are you sure this is for the wireless password *****? It sounds like your referring to the Gmail account?

Is it easier if I call you?

Customer: replied 1 year ago.
It is described as Wireless key. Also there is Admin password ***** Wireless WPS Pin besides SSID
Expert:  Richard replied 1 year ago.

yes, but on the tablet what does it exactly say?

Customer: replied 1 year ago.
Password
Expert:  Richard replied 1 year ago.

yes, but for what as the wireless password ***** not ask for a username

Customer: replied 1 year ago.
Sorry can you re phrase the question?
Expert:  Richard replied 1 year ago.

Read the exact wording on the screen of the tablet

Customer: replied 1 year ago.
Samsung Account
Email
Password
Expert:  Richard replied 1 year ago.

ok, so this is not wireless but for your Samsung Account, meaning it accepted your wireless.

You will see the option to skip this step, choose this please.

Customer: replied 1 year ago.
done that now
Expert:  Richard replied 1 year ago.

ok, what do you now see on the screen?

Customer: replied 1 year ago.
Got Google
Do you have a google account?
If you use gmail, answer yes
Expert:  Richard replied 1 year ago.

Say No and create one please

Customer: replied 1 year ago.
doing as you suggested
Expert:  Richard replied 1 year ago.

Thanks,

Once done you can then use the Tablet Ann as the setup is complete.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
Still got the problem has not connected to our hub. Only connect to BTWIFI with FON
Expert:  Richard replied 1 year ago.

Go to Settings, Wifi, choose your correct network from the list, and press it to connect Ann.

Customer: replied 1 year ago.
done that, it asks for password ***** where we started
Expert:  Richard replied 1 year ago.

On the Hub on an actual label you will see the Wireless Key

This is the password ***** use.

enter it in and it should then connect.

Let me know the results please.

Customer: replied 1 year ago.
Wireless network reads connected but the padlock is still on.
Expert:  Richard replied 1 year ago.

yes, thats normal as its locked, hence the password

If it is connected then you are ok now and can use the Tablet

Customer: replied 1 year ago.
Halleljuia, We've made it. Most grateful for you patience Thank a lot xx
Expert:  Richard replied 1 year ago.

Your most welcome Ann!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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