Hi there Ann and welcome
this is the password ***** connect to your wifi network correct?
Can you tell me please the make and model of your wifi router?
On the Hub on an actual label you will see the Wireless Key
This is the password ***** use.
enter it in and it should then connect.
Let me know the results please.
On the back of the router is a reset button.
Using a paperclip, hold the reset button in for 10 seconds then release.
Then hold the power button on the tablet until you see a menu.
Choose Restart, allow the Tablet to restart and try to connect.
Choose Power off then please and then power it on.
ok, now try to connect please to the wireless network
You use the wireless password ***** we got from the Hub remmeber?
Are you sure this is for the wireless password *****? It sounds like your referring to the Gmail account?
Is it easier if I call you?
yes, but on the tablet what does it exactly say?
yes, but for what as the wireless password ***** not ask for a username
Read the exact wording on the screen of the tablet
ok, so this is not wireless but for your Samsung Account, meaning it accepted your wireless.
You will see the option to skip this step, choose this please.
ok, what do you now see on the screen?
Say No and create one please
Once done you can then use the Tablet Ann as the setup is complete.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Go to Settings, Wifi, choose your correct network from the list, and press it to connect Ann.
yes, thats normal as its locked, hence the password
If it is connected then you are ok now and can use the Tablet
Your most welcome Ann!
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit