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Hi there and welcome Kenneth
Can you click this link and tell me which exact version of windows you have please.
Hi there David and welcome
It appears Randy is not online at the moment, would you like to wait for him or work with me on this?
please return to your question here Kenneth
Click on this link, download and run the file and it will then do the upgrade for you Kenneth
Then follow the onscreen steps to do the windows 10 upgrade.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
ok, it looks to be an outage in your area or a fault with the Youview box.
Can you call
And have them run a signal check to see if the signal is still being delivered to you
Let me know the results please.