Hi, and thank you for asking your question.
When did you first start noticing these issues with your Google Docs?
May I set up a secure remote session to troubleshoot the issue now?
Please reply back using the box below; thank you.
Thank you; please stand by - providing you with further directions to connect remotely now.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click "Join session."
Follow the on-screen prompts to download and run the remote file, and we will be connected.