Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you able to access your Gmail address in a web browser in the tablet or in a computer? If yes, please access the account, check if ALL your emails are intact there.
Please let me know by replying to me here so that I can help you further.
I see that you requested for a Secure Remote Assistance. Are you in a computer right now where we can do the remote access session?
Thank you for that confirmation.
I accepted the request for remote access and now please follow these steps to join me in the remote session.
These steps are intended for users with Windows computers.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=c4dd695f-4249-4827-8c06-f7c79575586e
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to follow the procedures I gave you? I am still here to assist you further if you are stuck in any of the steps.
You can always redo the process. The goal is, you download the remote tool, and after downloading, double click on it to run it
Ok, let me send you the procedures then. Please find the procedures below:
How is it going? The remote session has been running for a while already so I need to close it now. Please reply to me any time when you are ready to resume with the remote session so that I can send you the new remote session link.
Ok, by the way, is that tablet running with Windows 10?
Thank you for that information.
If the problem tablet is not running on Windows but of Android, I cannot remotely access that tablet.
Do you have another computer that you can use there so that I will remotely connect to it instead?
Yes, I am still here to help you.
Now, I need you to access your Gmail account using the web browser of your tablet, instead of the Mail app that you have been using. Then tell me if you are able to access your Gmail using the browser.
By the way, in order to access your Gmail in a browser, you need to open your web browser, then go to http://gmail.com. Tap the Sign In link at the top right corner of the page, then sign in using your Gmail address and your password.
That means that the gmail account session was remembered by Chrome and that is OK. But now, please check your Gmail in Chrome and see if ALL of your emails there are intact.
After confirming that they are intact, you can then delete or remove the Gmail account in the Mail app, and then Add it again. All emails will then sync.
Thank you for writing back and I am very sorry but I do not provide phone support. I will just give you detailed procedures in carrying out the tasks.
Now, you mentioned 3 apps. Chrome, Gmail and Email. Chrome is a web browser, it can access any website. Gmail is an email program designed for Gmail accounts. Lastly, Email is a "generic" email app that accepts any email account, NOT just Gmail.
Now, please tell me, which among Gmail and Email apps (Chrome not included) are you using most of the times and that is giving you the problem you described in your original question?
If you are using the Email app, please follow these steps to remove your Gmail account:
1. Tap the Main Apps Menu then tap Settings then tap ACCOUNTS. If Gmail is one of the options there, tap Gmail. If Gmail is not an option, tap Corporate.2. In the list of email accounts, select the Gmail account3. Next screen should say 'Sync' in the upper left of the header navigation bar. Choose the far right '3 dots' drop down menu4. Choose "Remove account"
Depending on the version of Android you are using, the procedures may vary.
I am very sorry for the confusion. You will NOT be removing the Gmail and the Email apps. You will only remove the problem Gmail account in the apps, and then ADD it back again.
Regarding more than one password, NO, that is not possible unless you enabled 2-step verification.
I asked you to login to your Gmail in a web browser, you mentioned you did it in Chrome, and you confirmed that all of your emails are intact there. Correct?
Then, I also asked you to delete the email account in your email program which you did. After deleting the account, did you try to ADD the Gmail account back, but the password ***** ***** accepted?
I am very sorry about the trouble but yes, we can continue on this without extra fee already until this is resolved. You have create 10 security keys in your Gmail using Chrome. Now, have you tried to enter a particular security key in the EMAIL app in your Gmail account to test if it accepts it?
There is really a lot of trouble when using 2 step verification since it can really confuse users. Please tell me if you have tried entering the security code INSTEAD of the password ***** setting up the Gmail account in the EMAIL app.
You mentioned that when you open Chrome, and access Gmail, the password ***** ***** there and you just accessed Gmail without entering any password.
Can you confirm that you still know or remember the correct password ***** your Gmail?
Here are the few things that you can try:
Thank you for writing back and I am glad that your issues were resolved after turning OFF the 2-step verification. Indeed, this security feature of Gmail caused more trouble than help in most users. The main reason for this is because, there are several email clients that does not conform with Gmail or Google's way of doing things.
In essence, when 2 step verification is ON, when you add the gmail account in an email program or app, it should first REQUIRE the main password. After entering the password, another prompt should show up where you can enter the security keys.
However, in most email apps or programs, the second prompt no longer happens. Or if it does, the user does not know the difference because those email apps error message are misleading. That is, you entered the password ***** But then it prompts for another password ***** the message of the prompt is not saying that the password ***** ***** and now enter the security code. So the user ends up entering the MAIN password ***** it was rejected.
It is always the SECOND prompt that asks for the security code but the massage in the prompt is vague and misleading. So that is where the problem starts.
So turning the feature OFF is the better solution especially for portable users using the Email app. Just make sure that your password ***** ***** (longer password, a combination of CAPS and small letters, and numbers and punctuation marks) to ensure that your Gmail is safe even though 2 step verification is OFF.
Now, regarding phone call, I do not provide phone support since I am not from your country, I am from Manila and calls are expensive :(
In the Additional Contact Information box where you entered your phone number, you can also enter there your email address so that I can send you an email message should you lose your way around our chat page.
Thank you for your patience and I am happy to be of help.
If you need assistance in the future, just let me know by posting another question starting with "For Jess M" so that I can assist you immediately.
Thank you for using our service.