Thank you for writing back and I am glad that your issues were resolved after turning OFF the 2-step verification. Indeed, this security feature of Gmail caused more trouble than help in most users. The main reason for this is because, there are several email clients that does not conform with Gmail or Google's way of doing things.
In essence, when 2 step verification is ON, when you add the gmail account in an email program or app, it should first REQUIRE the main password. After entering the password, another prompt should show up where you can enter the security keys.
However, in most email apps or programs, the second prompt no longer happens. Or if it does, the user does not know the difference because those email apps error message are misleading. That is, you entered the password ***** But then it prompts for another password ***** the message of the prompt is not saying that the password ***** ***** and now enter the security code. So the user ends up entering the MAIN password ***** it was rejected.
It is always the SECOND prompt that asks for the security code but the massage in the prompt is vague and misleading. So that is where the problem starts.
So turning the feature OFF is the better solution especially for portable users using the Email app. Just make sure that your password ***** ***** (longer password, a combination of CAPS and small letters, and numbers and punctuation marks) to ensure that your Gmail is safe even though 2 step verification is OFF.
Now, regarding phone call, I do not provide phone support since I am not from your country, I am from Manila and calls are expensive :(
In the Additional Contact Information box where you entered your phone number, you can also enter there your email address so that I can send you an email message should you lose your way around our chat page.
Thank you for your patience and I am happy to be of help.
If you need assistance in the future, just let me know by posting another question starting with "For Jess M" so that I can assist you immediately.
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