Hi , Welcome to Justanswer.com .
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser
2)Then click on I agree button at the bottom of the page .
3)After that click on Download link to download a file and run it
Please click the below link URL in browser
Have you tried to follow the above steps to connect remotely ?
As per remote session below is the address for the data recovery lab
Essential Data Recovery*****br />WoodvilleSwadlincoteDerbyshireDE11 7EH
Download this software then let me know and I can remote connect: https://www.cardrecovery.com