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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5253
Experience:  B.Sc. Computer Science with Honors
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Why can I not e.mail my friend on from?

Customer Question

Why can I not e.mail my friend on***@******.*** from***@******.***?
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the problem you are facing while sending email to your friend at the gmail address?

Please explain the problem a bit more in detail.

Customer: replied 11 months ago.
With my friendI have beefed from connecting
Expert:  Michelle replied 11 months ago.

Connecting via chat or trying to send email has a problem.

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5253
Experience: B.Sc. Computer Science with Honors
Michelle and 4 other Computer Specialists are ready to help you
Customer: replied 11 months ago.
When try to send email it comes back I am banned from connecting to that email addressto
Expert:  Michelle replied 11 months ago.

Click on the remote link and run Secure Remote Assistance
After you click on the link given above it will open a page click on the green "I Agree" button.
Download and run the Elsinore screen connect.
Allow it to install and let it be opened.

Expert:  Michelle replied 11 months ago.

I have been waiting for you to connect to the secure remote access screen as requested but i haven't got any response from you.
Let me know when you could be online so that i can continue to assist you on this issue further.

Customer: replied 11 months ago.
I i just want to know why I have been banned from emailing my friend.
Customer: replied 11 months ago.
What more can I say
Expert:  Michelle replied 11 months ago.

can you send email to other people?

Customer: replied 11 months ago.
i can
Expert:  Michelle replied 11 months ago.

can you tell me the error you get when you try to send an email to***@******.***

Customer: replied 11 months ago.
I am***@******.***
Expert:  Michelle replied 11 months ago.

and you are having problem sending to which address?

Expert:  Michelle replied 11 months ago.

on***@******.***?

Customer: replied 11 months ago.
or***@******.***
Expert:  Michelle replied 11 months ago.

let me know the error you get when you try to send email to these addresses.

Customer: replied 11 months ago.
Refused access don't know why.
Expert:  Michelle replied 11 months ago.

i need the exact error message and code so that i can contact google to check the reason code.

Customer: replied 11 months ago.
I don't know
Expert:  Michelle replied 11 months ago.

when you send an email does it say refused access immediately or do you get an delivery failure email saying that the email was not delivered

Expert:  Michelle replied 11 months ago.

the email that you are trying to send...does it have an attachment

try sending an email with just the words "test message" in the subject and body of email

let me know if it goes or not

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