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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5473
Experience:  B.Sc. Computer Science with Honors
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Why can I not e.mail my friend on from?

Customer Question

Why can I not e.mail my friend on***@******.*** from***@******.***?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the problem you are facing while sending email to your friend at the gmail address?

Please explain the problem a bit more in detail.

Customer: replied 1 year ago.
With my friendI have beefed from connecting
Expert:  Michelle replied 1 year ago.

Connecting via chat or trying to send email has a problem.

Michelle and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
When try to send email it comes back I am banned from connecting to that email addressto
Expert:  Michelle replied 1 year ago.

Click on the remote link and run Secure Remote Assistance
After you click on the link given above it will open a page click on the green "I Agree" button.
Download and run the Elsinore screen connect.
Allow it to install and let it be opened.

Expert:  Michelle replied 1 year ago.

I have been waiting for you to connect to the secure remote access screen as requested but i haven't got any response from you.
Let me know when you could be online so that i can continue to assist you on this issue further.

Customer: replied 1 year ago.
I i just want to know why I have been banned from emailing my friend.
Customer: replied 1 year ago.
What more can I say
Expert:  Michelle replied 1 year ago.

can you send email to other people?

Customer: replied 1 year ago.
i can
Expert:  Michelle replied 1 year ago.

can you tell me the error you get when you try to send an email to***@******.***

Customer: replied 1 year ago.
I am***@******.***
Expert:  Michelle replied 1 year ago.

and you are having problem sending to which address?

Expert:  Michelle replied 1 year ago.

on***@******.***?

Customer: replied 1 year ago.
or***@******.***
Expert:  Michelle replied 1 year ago.

let me know the error you get when you try to send email to these addresses.

Customer: replied 1 year ago.
Refused access don't know why.
Expert:  Michelle replied 1 year ago.

i need the exact error message and code so that i can contact google to check the reason code.

Customer: replied 1 year ago.
I don't know
Expert:  Michelle replied 1 year ago.

when you send an email does it say refused access immediately or do you get an delivery failure email saying that the email was not delivered

Expert:  Michelle replied 1 year ago.

the email that you are trying to send...does it have an attachment

try sending an email with just the words "test message" in the subject and body of email

let me know if it goes or not

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