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Hi there and welcome
Can you tell me the model of the Samsung please?
Is it a laptop? As I just see Samsung here.
And which version of windows is it running if it is please?
What exactly happens when you try to connect the Desktop to the wireless network?
Can you remove the power to the wifi router please.
Then power off the problem computer
Wait 5 minutes and connect the power to the wifi router.
Then start the computer
Press the windows key + R and type in
Right click on wifi network and select connect
Then select your network in the list and click connect
Tell me if you get asked for the password ***** connect please.
Let me know the results please
on which step? As wireless will not ask for a username, only a password
ok, my instructions did not indicating connect to internet so I am not sure what exactly your doing...
Can you go back and more carefully follow my instructions please?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Connect the Samsung via a network cable to the router so it has internet
Then on it go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Can you run teamviewer please as I was disconnected
it will be installed in your list of programs