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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31286
Experience:  Over 15 years of consulting to the IT industry
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I have a 4 week old Samsung pro Tab s (windows 10) 2 in 1

Customer Question

Hi i have a 4 week old Samsung pro Tab s (windows 10) 2 in 1 and i have issues in starting it, it usually powers up after a 7 second hold of the power button. I think i have tried everything is this a fault or am i missing a trick??
Please help as i have a presentation in 30 mins with no Laptop working!!
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you remove the charger then hold the power button for 60 seconds then release.

Then hold Volume UP + Power for 10 seconds (or until it starts) then release.

Does it then start?

Customer: replied 5 months ago.
Tried this and nothing happens.
Expert:  Richard replied 5 months ago.

When you connect the charger, so you see the battery icon appear on the screen?

Customer: replied 5 months ago.
Nothing shows on screen when i connect the charger although the big battery did show up once this morning and it appeared to be at least 80 percent charged, i am not sure how i got it to appear though.
Expert:  Richard replied 5 months ago.

Ok, can you disconnect the charger from the wall socket.

Then hold the power button and it with it held, connect the charger to the wall socket.

Does it then start?

Customer: replied 5 months ago.
No Luck.
Expert:  Richard replied 5 months ago.

Thanks

It is the internal mainboard that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the tab to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 5 months ago.
Ok Thanks anyway Richard.
Expert:  Richard replied 5 months ago.

your welcome

If you need anything else, please let me know.

And please remember the service rating via one of the stars at the top the submit so I am credited.

Thank you

Richard

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