Who is your email provider and how do you usually access your email account?
Please click HERE and then follow the instructions to download the connection program so I can connect to your computer and help you.
You will need to be on a windows computer in order to connect this way, if you are using a mac or some other type of device let me know.
I haven't connected, in order for me to fix this for you I need to connect to your computer. That means I need you to establish the connection by downloading the connection tool by clicking the following link
Ok then, in order to help you directly I need to get connected to the computer so you need to click this link
Then all you should need to do is click HERE and then use the boxes on the left to enter your email address and password