Hi Jo, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you trying to view picture WITHOUT first downloading to your PC and now it is not working while it used to work before?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Can I remotely access your computer so that I can directly check and fix the issue while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back and I understand about your concerns regarding Secure Remote Assistance. Of course, this problem is fixable knowing the fact that it was working fine before. And yes, I can continue to help you fix this problem in this chat mode but this process will be taking some time so please be patient.
To start, please tell me the following:
Keep me posted.
Thank you for writing back with that information. So now it is a bit clear that the problem is NOT with the computer, it is with your camera. I was thinking that you were trying to view the images ON the camera right onto your computer, I am sorry about the confusion.
Now, this happened to me before on my Canon camera and the problem is with the memory card. The logic is, when you attach the card to the computer, or when you let the computer access the memory card of the camera, the computer "writes" something on the memory card that corrupts the display of thumbnails.
So the next question is: do you remove the memory card of your camera and insert it into the memory card reader of your computer?
Thank you for that information.
Now, my previous statement stands, since this happened to me as well. The problem is that the computer writes to the memory card when you allowed access to the card, either through a USB cable or when you manually insert the card in the memory card reader of the computer.
Now to very or test this, please do the following:
However, if after doing the steps above, you are still unable to preview pictures, I suggest that you try using another memory card as this one could have been corrupted already. Or another option is, copy the pictures to the PC, format the memory card, then use it in the camera then see if the problem is gone.
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.
Yes, please take your time. We can resume with this tomorrow then.
Thank you for your patience.
Thank you for writing back and I am sorry about this late reply. First, when you use a NEW memory card, please use it normally and test it by taking pictures and then previewing them. See if you can preview the new pictures on the new memory card.
After being able to preview the pictures in the new memory card, to avoid this problem from happening again, pleae do the following:
Hi, have you tried to connect the camera to the PC already?