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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5007
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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I am raising an issue on Outlook on behalf of my wife where

Resolved Question:

I am raising an issue on Outlook on behalf of my wife where her emails are no longer being downloaded to her Outlook. Her email provider is gmail.
On logging into https://support.google.com/mail/accounts/answer/78754 the suggestions do not work.
It appears that Outlook cannot read her gmail sign in/password. In an attempt to get over this, I changed her password ***** didn't help.
I also found that I could set up my gmail account on her outlook but I couldn't set up her gmail account on my Outlook.
Can you advise me on the action I should take to resolve this problem.
Submitted: 9 months ago.
Category: Computer
Expert:  John replied 9 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Just to clarify your wife cannot access her gmail using Microsoft outlook program am i correct?

Do you know which version of Outlook is installed ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 9 months ago.

Sir before i do remote support could you please let me know the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

John

John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5007
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
John and 3 other Computer Specialists are ready to help you
Customer: replied 9 months ago.
cannot access her emails using outlook
Outlook in Microsoft 2013
I assume I am using Windows 10 having upgraded from windows 8
Expert:  John replied 9 months ago.

Please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=6ebe014f-2112-4cd0-a66a-7cb127240975 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Customer: replied 9 months ago.
Done
Expert:  John replied 9 months ago.

I haven't got the access to your PC yet.Did you run the downloaded remote support file (Elisnore Screen Connect Client) and give permission to run it.

Customer: replied 9 months ago.
I have two icons on the bottom of the screen. Do I run these?
Expert:  John replied 9 months ago.

Does it say Elisnore Screen Connect Client if so run only one then when it asks for permission to run click on Yes/Continue

Customer: replied 9 months ago.
It just says "ScreenConnect(###) ###-#####34; and "waiting for a free slot"
Expert:  John replied 9 months ago.

That is strange.

I will give you another link one moment please

Expert:  John replied 9 months ago.

Please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=20a213e7-d943-4730-b269-e47b243bcbcb that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Customer: replied 9 months ago.
restarted
Expert:  John replied 9 months ago.

Is everything working fine now on Outlook ?

Customer: replied 9 months ago.
it opened properly and your latest chat email arrived.
Expert:  John replied 9 months ago.

Glad to know everything is working fine now.

Sincerely,
John

Customer: replied 9 months ago.
Many thanks for your service.
Expert:  John replied 9 months ago.

You are welcome.

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