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Hi there and welcome John
you will need to call to have your account checked as due to privacy and security reasons we cannot do anything about this here (we are a technical troubleshooting desk)
Call 0345(###) ###-####to get the account issue resolved.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.