Hi Emma, my name is ***** ***** I'll be happy to help you today!
What happens exactly when you try to open Google Chrome? And when was the last time you were able to open it successfully?
Okay, gotcha. Well there may be a few things we need to do here to troubleshoot.
On a scale of 1 to 10 how tech savvy would you say that you are?
Hi Emma, I see that you've requested remote assistance. Give me just a few minutes to get set up and we'll get connected. Stand by for me.
Emma, give me just one more minute and I'll have a link for you so we can set up the remote session.
Okay, here we go:
You'll want to click the above link and it will take you to a new page. On the new page, click the green I Agree button. Your browser should then download a small program. You'll need to run that program and say OK to the security prompts and then we should be connected and I should be able to share control with you.
Go ahead and try that and if you run into a roadblock of some kind just let me know.