Hi, and thank you for asking your question.
Could you clarify if you are using a Windows or a Mac computer, please?
May I connect with you remotely to troubleshoot the Outlook issue now?
Please reply back to me below; thank you.
Thank you; kindly stand by - providing you with the directions to connect remotely now.
OK; thanks - almost done setting up the remote session. Kindly stand by, will provide you with further directions in a minute.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on the arrow next to "Join session."
Follow the on-screen directions to download and OPEN/RUN the remote file, and we will be connected.