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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Cant open any outlook progs and have lost my address book

Resolved Question:

cant open any outlook progs and have lost my address book
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Could you clarify if you are using a Windows or a Mac computer, please?

May I connect with you remotely to troubleshoot the Outlook issue now?

Please reply back to me below; thank you.

Bryan and 5 other Computer Specialists are ready to help you
Expert:  Bryan replied 1 year ago.

Thank you; kindly stand by - providing you with the directions to connect remotely now.

Customer: replied 1 year ago.
Windows
Customer: replied 1 year ago.
hi have not received any instructions
Expert:  Bryan replied 1 year ago.

OK; thanks - almost done setting up the remote session. Kindly stand by, will provide you with further directions in a minute.

Expert:  Bryan replied 1 year ago.

OK; let's get started with the remote session now. Please open up the following link:

https://ja1.screenconnect.com/?Session=c92cb66b-b264-46ed-9429-7f2930a5e32f

On the page that opens up, click on the arrow next to "Join session."

Follow the on-screen directions to download and OPEN/RUN the remote file, and we will be connected.