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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Password not acceptable to go online

Resolved Question:

password ***** acceptable to go online
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me John the make and model of the tablet and of your wifi router please?

Customer: replied 1 year ago.
Samsung Galaxy Tab 3.8 WiFi Tablet
BTHUB4
Expert:  Richard replied 1 year ago.

Thank you

On the back of the Hub is the security or wireless key printed. Enter this as the password ***** trying to connect to the wifi and you should then be able to get online

Let me know please how you go.

Customer: replied 1 year ago.
Did not work
Expert:  Richard replied 1 year ago.

what exact steps are you taking to connect online?

Customer: replied 1 year ago.
Go into my Wi-Fi network which is BTHub4-HFQM and enter the password
Expert:  Richard replied 1 year ago.

ok, on the back of the hub is a reset button, using a paperclip, push and hold the button in for 10 seconds then release.

Wait 5 minutes, then try to connect the Tablet and tell me if it now connects please

Customer: replied 1 year ago.
Tried it twice still no connection
Expert:  Richard replied 1 year ago.

whats the message you get when it fails to connect?

Customer: replied 1 year ago.
Incorrect password
Expert:  Richard replied 1 year ago.

tell me the password ***** read off the hub please

And the network name

Customer: replied 1 year ago.
welcome123
BTHub4-HFQM
Expert:  Richard replied 1 year ago.

That will not be the password.

Look for wireless key or security key please

Customer: replied 1 year ago.
e2436973b5
Expert:  Richard replied 1 year ago.

thats the password ***** have to enter in please

Let me know the results

Customer: replied 1 year ago.
connected I have never used that as a password
Thank you
Expert:  Richard replied 1 year ago.

perfect and your most welcome

It will remember it from now on

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you

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