Hi there and welcome
Can you tell me John the make and model of the tablet and of your wifi router please?
On the back of the Hub is the security or wireless key printed. Enter this as the password ***** trying to connect to the wifi and you should then be able to get online
Let me know please how you go.
what exact steps are you taking to connect online?
ok, on the back of the hub is a reset button, using a paperclip, push and hold the button in for 10 seconds then release.
Wait 5 minutes, then try to connect the Tablet and tell me if it now connects please
whats the message you get when it fails to connect?
tell me the password ***** read off the hub please
And the network name
That will not be the password.
Look for wireless key or security key please
thats the password ***** have to enter in please
Let me know the results
perfect and your most welcome
It will remember it from now on
If you would like any additional information or assistance, please do not hesitate to let me know.
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