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Hi Vera. My name is***** you for your question and the opportunity to assist.
You may just have a bad shortcut. Try this:
On your keyboard, hold down the Windows logo key (just to the left of the spacebar) and press R.
In the Run box type: winword.exe and click OK.
Does Word now open?
I have accepted your request for a remote connection
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Can you do the instructions I gave please so I can connect and fix this for you
please double check the ID as it says its not correct
thats the same one as you gave before.