Thank you for your question, my name is Richard.
I can help you with this.
First, can you turn off the computer
turn it on and keep tapping F8 until you get to a menu.
Choose Safe Mode.
This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).
Once in, click Start, and type in
Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.
Once completed, tell me if you can now start into Windows normally please.
Did it actually allow you to complete the restore? And it completed the restore? As it usually takes 20 minutes to complete
yes, but choose an earlier restore point please
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit