Hello my name is***** will be assisting you today. I will try my best to help you
Ma'am could you let me know more about the issue like Is this a computer issue ? etc...
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Thank you for the details.
When you say junk files do you mean the temporary files of the system etc am i correct?
if you don't mind me asking are you currently facing any system issues for this removal of junk files?
Thank you for the details.Does your computer currently have any anti-virus installed ?
Is this Mcafee paid version of free version also did you purchase it online?
May I remote access to your PC and do the junk file clean up directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
You are welcome.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=af5d326a-493e-4017-bddc-d702be805dc2 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
The problem had been solved. Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/