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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir windows live mail is a email application that you use for accessing your emails so could you please let me know the email service you are using.let me know the part after @ in your email id for example @ yahoo.com?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Thank you for the details.
Are you able to access your tiscali email account using web browser (Internet explorer,Edge,Chrome...)
In that case may I remote access to your PC and check the email issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
I haven't got any reply regarding remote support if you are not interested in it, then its fine and we can continue in this chat page.The reason why i offered remote support is because it will be easy to identify the issue quickly and you do not need to do much.
Sir checking to see whether you still need my help.
Please let me know.
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Hello Robert, do you still need help with this?