Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your apple id
click on the link below and then reset your Apple id.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top of this page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.
you are on an Apple computer chatting with me or on some other device?
I see you have requested a remote assistance let me know that so i can send you the remote link.