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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9562
Experience:  Computer specialist
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Galaxy s5. I had to reinstall firmware. i cannot remember

Customer Question

galaxy s5. I had to reinstall firmware. i cannot remember the user and password ***** the phone is locked so cannot connect to wifi as it says abnormal factory reset performed and must sign in using last used pword and id used on the phone to access my accnt. I have accessed my samsung accnt on my pc but had to change the password.....
Submitted: 10 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 10 months ago.

Do you have a Samsung or Google account?

If yes, what is the email address please?

Customer: replied 10 months ago.
i have both.google***@******.*** and I can sign in to my samsung accnt via pc using***@******.***but i am such an air head i may have used another - the google address - to register another samsung accnt!!
Expert:  Randy Computer Tech replied 10 months ago.

okay, I can check on this for you with a Secure Remote Screen Session.

Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9562
Experience: Computer specialist
Randy Computer Tech and other Computer Specialists are ready to help you
Expert:  Randy Computer Tech replied 10 months ago.

are you on a windows computer now?

Customer: replied 10 months ago.
windows 10
Expert:  Randy Computer Tech replied 10 months ago.

okay, thank you. Click on the blue link below and allow the remote session to download and run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=12e35630-142e-43f6-8dfa-ec9df6d4c4b5

Customer: replied 10 months ago.
i've done all that and accepted the conditions
Expert:  Randy Computer Tech replied 10 months ago.

I am glad we got the issue resolved!

Please let me know if this does not work or if you need any other assistance.

Thank you very much!

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