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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8996
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
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Outlook not sending or receiving and a screen message box

Resolved Question:

outlook not sending or receiving and a screen message box keeps asking me to sign in for the mail.btinternet server but wont accept my password ***** I guess I have forgotten
Submitted: 1 year ago.
Category: Computer
Expert:  Mike the Mac Medic replied 1 year ago.

Go here to change your password: https://register.btinternet.com/cgi-bin/chpasswdsso

If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!

Customer: replied 1 year ago.
Hi Mike I do not have a problem with the BT e-mail as I can log into BT and all my incoming mail is working. The problem I have is with outlook that keep asking me to log in with a password ***** the SMTP server but either this must be a different password ***** the BT password ***** fine.
Customer: replied 1 year ago.
Hi Mike are you still there?
Expert:  Mike the Mac Medic replied 1 year ago.

Ok Mac or PC?

Customer: replied 1 year ago.
PC
Expert:  Mike the Mac Medic replied 1 year ago.

I suggest you delete the account and then restart the computer and set it up again there could be some corruption.

Customer: replied 1 year ago.
OK how do i delete the account?
Expert:  Mike the Mac Medic replied 1 year ago.

Which version of Office?

Customer: replied 1 year ago.
2010
Expert:  Mike the Mac Medic replied 1 year ago.
Mike the Mac Medic and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
ok thanks and I will rate you so you get paid
Expert:  Mike the Mac Medic replied 1 year ago.

Thanks let me know