Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using a Windows computer or a smartphone?
Please let me know by replying to me here so that I can help you further.
Have you tried to enter 0000 to unlock or close the secure number pad?
I am very sorry but I cannot help you since this is a TV issue. I will try to send your question to the TV category. Thank you.
I'm sorry about the issue. On your TV, please go to MENU, then option -> System -> General -> Samsung Instant ON, and turn it Off.
, then turn off your TV for 30 seconds. Then press the following key sequence in quick succession
Mute > 8 > 2 > 4 > Power
Note: If your TV comes on during this key sequence, you will need to begin the process again.
; The PIN code will have been reset to 0000 and you can follow the above steps to change it to your choice of numbers.
- If there is still any issue, please let me know if there is any error or message. And let me know the model of your Samsung TV / device.
Please reply at the box below to continue. Thank you,