Hi Margaret, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you still able to use your computer now despite the error?
Please let me know by replying to me here so that I can help you further.
Thank you for using our additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=158dbc51-d579-42e8-ac47-885007991ead
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to download the remote tool using the procedures I gave you? If yes, please double click on the downloaded file to join me in the remote session which is already running now.
Hi, I have been waiting for you to join me in the remote session. I will be closing the session in a few minutes if you are not able to join.
Please reply to me here any time if you are ready for the remote session.
Unfortunately, I do not provide phone support.
By the way, were you able to download the remote tool using the detailed steps I gave you?
You must be on a Windows computer to do the remote session. It will not work on smartphones