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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38539
Experience:  Over 15 years of consulting to the IT industry
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I have forgotten the password Samsung mobile phone. How can

Customer Question

I have forgotten the password ***** my Samsung mobile phone. How can I recover it ?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which password ***** are referring to?

Is it the screen lock? Or to purchase an app?

Customer: replied 1 year ago.
It looks like screen lock but I am a novice user. The phone asks me to enter the password ***** I do anything else.
Expert:  Richard replied 1 year ago.

ok, which model phone is it?

Customer: replied 1 year ago.
Samsung A5S I think.
Customer: replied 1 year ago.
Would you like to connect directly to the phone?
Expert:  Richard replied 1 year ago.

ok, you will need to reset the phone.

This will remove all data and return the phone to new, but this cannot be avoided, it is the whole point to the security

To do the reset

  1. Turn off the phone completely.
  2. Press and hold both Volume UP and HOME + power on the phone.
  3. When Android Recovery menu screen appears release all keys.
  4. Navigate and highlight "wipe data / factory reset" using the Volume down key and press power.
  5. Navigate and highlight again to Yes -- delete all data and press power.
  6. All data will be lost! Before doing a hard reset backup all important data.
  7. After hard reset is done select Reboot system now. Press power to reboot the phone.

Then set up the phone again

Let me know please how you go

Customer: replied 1 year ago.
Please, which buttons are these?
Expert:  Richard replied 1 year ago.

the volume Up is for increasing the volume on the left, the home is the main one in front and the power is what turns the screen off.

I can call you and walk you through this if you wish?

Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.

thanks, ***** ***** me your phone number

Customer: replied 1 year ago.
My phone number is *****
Expert:  Richard replied 1 year ago.

calling