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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact make and model of the laptop?
Please let me know by replying to me here so that I can help you further.
I believe you have posted a request for Secure Remote Assistance. But are you still able to access the problem computer now despite not being able to restore it?
Also, there are 2 types of restore. First, is a system restore that will only restore system settings back to a particular date.
The second restore is factory restore, wiping everything on the PC and restoring the system back to factory settings.
If you are still able to use the computer now and what you are trying to accomplish is a system restore, (not factory restore), then we can do a remote session so that I can help you do it.
What are you trying to do? Perform a system restore? Or factory restore?
Thank you for that information.
Please turn off the computer or shut it down. After doing so, please turn it ON again and then tell me if it loaded Windows successfully even though there is no internet connection.
Ok. I believe Windows is fixing any system problem at the moment so please monitor your computer's hard disk drive led, if it is blinking fast, steady or not blinking at all.
If the system is very busy fixing the problem on the background, please give it some time and just check regularly of the HDD led is blinking until Windows loads.
Regarding that, what are your options there? That is a repair screen so please tell me what are your options
If this is the very first time that you see this option (the screen asking to restore using system restore), I suggest that you select CANCEL. The system restore option that is mentioned there is NOT the factory restore that you want.
Please select CANCEL then tell me what are your next options.
Can you hear or feel if the hard disk drive is working or spinning?
Also, please check if the system is already frozen or not. This is done by pressing the CAPS LOCK key or NUMLOCK key and see if their respective leds are lit.
What is shown on screen now? Is it saying it is repairing?
Press CAPS key repeatedly and see if the light shows ON and OFF
Steady lights are good indicator which means the system is very busy....
Also, are you now viewing your Windows screen? Were you able to login to your Windows account already?
I highly recommend letting the computer work or fix itself for few hours. Your only indicator that the computer is still working or fixing itself is by pressing the CAPS or NUMLK key, they are toggles, pressing once should turn ON or OFF the corresponding led.
Also, monitor or observe the HDD led if it is steady, blinking or not lit. If the system is NOT busy or frozen, the HDD is not let. If it is lit and steady or blinking, the computer is working on the background.
Thank you for your patience. Please take your time and keep me posted.
Sorry for the late reply. Can you please describe to me your screen? It is saying about installing your network adapter, but are you able to use the computer other functions despite this driver installation prompt?
If you are still able to use the computer, say when that driver installation message can just be minimized, then you can use another computer connected to the internet to download the necessary drivers and then copy to the problem computer through a USB, then install it there in the problem computer.
Yes I can remotely connect and fix the problems but first the laptop must be connected to the internet. If you are chatting with me now on the problem laptop, please let me know so that I can send you the procedures to join me in a remote session.
We can do the remote session tomorrow then.
Please keep me posted.
Please tell me if you are able to get on the laptop WITHOUT the internet.
That is, if you are able to turn on the laptop, and login to your user account. Please confirm
Thank you for writing back with that information. So the laptop is now working and the only problem left is your network adapters and that is the reason why you are NOT able to access the internet.
Please do the following:
Keep me posted with your results so that I can assist you further.
Thank you for writing back. Can you please go to Device Manager again, then tell me what exactly are the names listed there that refer to your LAN and wireless adapters?
I also upgraded my Windows 7 Pro computer last night and I experienced the same problem -- no network available. But the solution for my case is to UNINSTALL the items listed under Network adapters in Device Manager. When I restarted my computer, Windows 10 installed the compatible version of the network adapters of my laptop. So now I have both LAN (wired) adapter and wireless adapter working.
No, I am referring to network adapters... What you just mentioned is a video card or graphic adapter.
Please see my screen shot:
Hi, that does not appear to be a network adapter as well. Can you please take a picture of the Device Manager with Network Adapter list is expanded? You can then upload the image to http://filesXpress.com or attach it here when you reply.
Ok. I understand your concerns. Here is the link about refunding:
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