Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Are you able to use scroll functions on other pages and applications also are you trying to print from a web page/email or from a application like word,excel ?
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Yes you are paying only for this question.No need to take membership unless you needed.May i send you the remote support link to access your computer?