Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details
Are you getting any error message when you try to send emails in outlook program?
Which email service is configured in outlook let me know the part after @ in your email id for example @ yahoo.com?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Sir please answer my above questions so that i can help you better.
Is that the error message you get when you try to send the email using outlook ?
Have you tried sending the email directly using web browser ?
Could you please try to send a email using web mail try to send one that failed on outlook using web browser.
To do that please click on this link : - https://signin1.bt.com/login/emailloginform?s_cid=con_Furl_mail&utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=btmail
Let me know
Were you able to open your btinternet web-mail using the link i gave above and send a test mail that failed on outlook?
Sir the problem is phone support alone wont be much help in this case.I can provide remote support with phone support that can be helpful.If you want that i can give you the remote support link let me know.
OK one moment i will give you the link for remote support.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=fbbc4432-c6c4-46b7-bb3f-d6a804c8027d that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
It can happen due to duplicate folders in the outlook or same accounts added more than once.
Are you still able to send and receive email using outlook?
In that case you can leave it as it is and if you have any trouble in receiving or sending email let me know and i will help you.
You are welcome.