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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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We have just reset a Zytel SBG3300 router to default factory

Resolved Question:

We have just reset a Zytel SBG3300 router to default factory settings (pin in the back hole), but now we need the default Username and Password ***** access.
Zytel tech support are closed in the UK today.
Would any specialist have the default factory settings? I'm reasonably sure that Username = Admin
Thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you enter user as user and password ***** 1234

Is that accepted? As that is factory default.

Customer: replied 1 year ago.

Unfortunately not.

Apologies for delay in answering, I'm using an iPad Hotspot to access the internet, which is very slow.

Expert:  Richard replied 1 year ago.

No problem

Though how did you go?

Customer: replied 1 year ago.

It didn't work, unfortunately

Expert:  Richard replied 1 year ago.

that is what they set at the factory

What was the exact message you received?

Customer: replied 1 year ago.

The username or password ***** *****

Expert:  Richard replied 1 year ago.

ok, your ISP may have changed it.

Try admin / password

admin / 1234

blank (nothing) / admin

Any of these?

Customer: replied 1 year ago.

No, I'm afraid not.

I don't think the ISP can change the factory defaults. They're waiting for me to get access to the router, so I can load the original username/password ***** their broadband service.

The manual certainly gives the default password ***** 1234, but I can't see it mention the username, which I'm sure has always been = admin

Expert:  Richard replied 1 year ago.

its user

you see this here under internet connection

ftp://ftp.zyxel.com/SBG3300-N000/application_note/SBG3300-N000_.pdf

But your saying it rejects it correct?

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