How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32224
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

We have just reset a Zytel SBG3300 router to default factory

Resolved Question:

We have just reset a Zytel SBG3300 router to default factory settings (pin in the back hole), but now we need the default Username and Password ***** access.
Zytel tech support are closed in the UK today.
Would any specialist have the default factory settings? I'm reasonably sure that Username = Admin
Thanks
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you enter user as user and password ***** 1234

Is that accepted? As that is factory default.

Customer: replied 6 months ago.

Unfortunately not.

Apologies for delay in answering, I'm using an iPad Hotspot to access the internet, which is very slow.

Expert:  Richard replied 6 months ago.

No problem

Though how did you go?

Customer: replied 6 months ago.

It didn't work, unfortunately

Expert:  Richard replied 6 months ago.

that is what they set at the factory

What was the exact message you received?

Customer: replied 6 months ago.

The username or password ***** *****

Expert:  Richard replied 6 months ago.

ok, your ISP may have changed it.

Try admin / password

admin / 1234

blank (nothing) / admin

Any of these?

Customer: replied 6 months ago.

No, I'm afraid not.

I don't think the ISP can change the factory defaults. They're waiting for me to get access to the router, so I can load the original username/password ***** their broadband service.

The manual certainly gives the default password ***** 1234, but I can't see it mention the username, which I'm sure has always been = admin

Expert:  Richard replied 6 months ago.

its user

you see this here under internet connection

ftp://ftp.zyxel.com/SBG3300-N000/application_note/SBG3300-N000_.pdf

But your saying it rejects it correct?

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32224
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.