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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33798
Experience:  Over 15 years of consulting to the IT industry
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My tablet has blocked my access and can't remember the past

Customer Question

My tablet has blocked my access and can't remember the past word
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me the make and model of the tablet please?

Customer: replied 8 months ago.
Samsung galaxy tab 3255.8mm (10.1)wxga LCD
Expert:  Richard replied 8 months ago.

thanks Martine

You will have to reset the Tablet, it is the only way to remove the block.

It will return it to new and remove all your data, but you cannot avoid this, it is the whole reason for the security

To do the reset

  1. In order to switch off your device press the Power key and choose Power Off.
  2. Afterwards press and hold together: Volume Up + Home + Power button.
  3. You should release held keys when an Android Icon appears on the screen.
  4. Select "wipe data / factory reset" by using Volume buttons to navigate and Power button to confirm.
  5. Afterwards choose "Yes -- delete all user data" to confirm whole operation.
  6. When the Recovery Mode appears again select "reboot system now".

The tablet is then reset and you can set it up again like new

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33798
Experience: Over 15 years of consulting to the IT industry
Richard and 4 other Computer Specialists are ready to help you
Expert:  Richard replied 8 months ago.

I tried calling twice Martine but it went to voicemail

Customer: replied 8 months ago.
Having a few prolems be sorted in a minute
Expert:  Richard replied 8 months ago.

ok

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