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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33957
Experience:  Over 15 years of consulting to the IT industry
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My. Son thought he was helping me with my first phone and

Resolved Question:

My. Son thought he was helping me with my first phone and put a different password ***** outlook. Com that he can't remember I really struggling. I can't update my apps. I only want to use the password ***** know.please help.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me please the email address that the password ***** is for Joyce?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
How much would that cost
Expert:  Richard replied 8 months ago.

thanks

Do you have access to the phone ending in 08?

If so please tell me the last 4 digits.

Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33957
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 8 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 8 months ago.
I not happy. I needed help and all you've done is taken my money and completely attacked me with more problems. Thankyou
Expert:  Richard replied 8 months ago.

Joyce,

I have not attached you.... I asked you for the last 4 digits of your phone to reset the password.

You replied you wanted me to connect to your computer so I gave you the instructions to do so.

I am not clear what the issue is and why you cannot at least do one or the other of what I am requesting from you.

Customer: replied 8 months ago.
I thought I had sent it my apologies 8608
Expert:  Richard replied 8 months ago.

you get a phone call now with a code, give me the code here please

Expert:  Richard replied 8 months ago.

can you please reply? As there is a time frame between getting and entering the code

Customer: replied 8 months ago.
No call yet?
Expert:  Richard replied 8 months ago.

is it a home phone or a cell phone?

Customer: replied 8 months ago.
Cell phone
Expert:  Richard replied 8 months ago.

ok, I had the system text you a code via SMS, did you get this?

Customer: replied 8 months ago.
No
Expert:  Richard replied 8 months ago.

ok, you gave the wrong phone number then to them when making the account.

You will then need to fill out the form on this link

https://account.live.com/acsr?rollrs=04

Fill this in and tell me what the message is they give you when you submit it please.

Customer: replied 8 months ago.
this is correct and after putting in different email from one I trying to recover and getting next test correct as stated NEXT would not respond
Expert:  Richard replied 8 months ago.

yes but its not what you gave when making your account else it would have sent the text.

You need to enter in the characters you see then you can click Next, so all three boxes need to be filled in

Customer: replied 8 months ago.
I have only ever had the number that I have given you all I wanted was my password ***** my Microsoft account which was my original question. I give up
Expert:  Richard replied 8 months ago.

I understand, likely you made a typo when entering it in when making the account.

If you do not though fill out the form on the link I gave then your only option is to make a new account which you can make here

https://signup.live.com

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