Hi there and welcome
Can you tell me please the email address that the password ***** is for Joyce?
Do you have access to the phone ending in 08?
If so please tell me the last 4 digits.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I have not attached you.... I asked you for the last 4 digits of your phone to reset the password.
You replied you wanted me to connect to your computer so I gave you the instructions to do so.
I am not clear what the issue is and why you cannot at least do one or the other of what I am requesting from you.
you get a phone call now with a code, give me the code here please
can you please reply? As there is a time frame between getting and entering the code
is it a home phone or a cell phone?
ok, I had the system text you a code via SMS, did you get this?
ok, you gave the wrong phone number then to them when making the account.
You will then need to fill out the form on this link
Fill this in and tell me what the message is they give you when you submit it please.
yes but its not what you gave when making your account else it would have sent the text.
You need to enter in the characters you see then you can click Next, so all three boxes need to be filled in
I understand, likely you made a typo when entering it in when making the account.
If you do not though fill out the form on the link I gave then your only option is to make a new account which you can make here