How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38523
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

My Asus sonic master is stuck in aptio setup utility

Customer Question

My Asus sonic master is stuck in aptio setup utility
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the power cable then hold the power button in for 60 seconds then release.

Connect the power, turn it on and tell me what then happens please David.

Customer: replied 1 year ago.
nothing had to restart and come back to same screen
Expert:  Richard replied 1 year ago.

Thanks
Power it off
Then power it on and keep tapping F9 until you get to the recovery manager
Can you get to this?

Customer: replied 1 year ago.
no it just comes up with password *****
Expert:  Richard replied 1 year ago.

ok, enter in 00000

Does it accept this?

Customer: replied 1 year ago.
invalid password
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** confirmed the issue

It is the chipset on the motherboard that has faulted. It is not able to initialize any of the peripherals and then defaults to the bios. This can be a bios settings issue but this has been reset to default, ruling this out.

I am really sorry about this and you are going to have to return the computer to have the motherboard replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service via one of the stars at the top then submit, that would be greatly appreciated.

Thank you

Richard