Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
It seems like the hard drive is failing but before jumping to such conclusions.Could you please answer the following questions.
Do you have any external hard drives connected to the Laptop?
How many Hard disk partitions do you have in windows 7 like C,D etc? (Do not include CD/DVD drive or External hard drives connected to the Laptop)
How old is this Laptop?
Note: - Please reply using the box below.
Thank you for replying back to me.
You do not need to pay anything extra.I will check it with customer care to see if there was any additional payment and if there is any they will refund it.
Backing up the data before replacing it will be good so try to do that.Is there anything else you like to know.
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