How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5264
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
50152684
Type Your Computer Question Here...
John is online now

Keep getting error message on Microsoft I do not know why

Resolved Question:

keep getting error message on Microsoft I do not know why help
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

What does the error message say?

Are you able to boot to windows desktop?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 1 year ago.
cannot start becausemsvcr71dillis missigfrom pc
Customer: replied 1 year ago.
windows 10
Customer: replied 1 year ago.
do not know
Customer: replied 1 year ago.
help
Expert:  John replied 1 year ago.

Thank you for the details.

Are you able to login to windows 10 ?

Customer: replied 1 year ago.
Expert:  John replied 1 year ago.

OK so after you login to windows 10 this error shows up am i correct ?

Are you currently chatting to me from the problematic PC?

Customer: replied 1 year ago.
yea
Expert:  John replied 1 year ago.

OK one moment i will give you the link to do remote support

John and 2 other Computer Specialists are ready to help you
Expert:  John replied 1 year ago.

To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=b4a2b165-30d9-4fb9-abba-6f1349a20ba1 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Related Computer Questions