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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5017
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Keep getting error message on Microsoft I do not know why

Resolved Question:

keep getting error message on Microsoft I do not know why help
Submitted: 8 months ago.
Category: Computer
Expert:  John replied 8 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

What does the error message say?

Are you able to boot to windows desktop?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 8 months ago.
cannot start becausemsvcr71dillis missigfrom pc
Customer: replied 8 months ago.
windows 10
Customer: replied 8 months ago.
do not know
Customer: replied 8 months ago.
help
Expert:  John replied 8 months ago.

Thank you for the details.

Are you able to login to windows 10 ?

Customer: replied 8 months ago.
Expert:  John replied 8 months ago.

OK so after you login to windows 10 this error shows up am i correct ?

Are you currently chatting to me from the problematic PC?

Customer: replied 8 months ago.
yea
Expert:  John replied 8 months ago.

OK one moment i will give you the link to do remote support

John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5017
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
John and other Computer Specialists are ready to help you
Expert:  John replied 8 months ago.

To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=b4a2b165-30d9-4fb9-abba-6f1349a20ba1 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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