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Hi. My name is***** you for your question and the opportunity to assist. When you plug one of the drives into your
new machine is it being recognized in Windows and assigned a drive letter?
Thank you. Is this a Windows 10 machine?
OK. With one of the drive plugged in to the computer, right-click on the start button and
open Disk Management.
Does the drive show up there?
Please click the connection link below
on the new page click I Agree and the connection file will download.
Run the file and allow Windows to make changes if asked.
We should then be connected:
Neil, please execute the instructions above to get us connected.