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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2835
Experience:  A+ MCSE with over 12 years experience.
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MY OLD COMPUTER CRASHED AND I HAD TO GET A NEW PC I HAVE

Resolved Question:

MY OLD COMPUTER CRASHED AND I HAD TO GET A NEW PC I HAVE QUITE A FEW HARD DRIVE CADDIES WITH XP HARD DRIVES FORMATTED EITHER FAT 32 OR NTFS AND I NEED TO RETRIEVE THE DATA ON THEM. I NOW HAVE WINDOWS 10 HOW CAN I DO THIS
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. When you plug one of the drives into your

new machine is it being recognized in Windows and assigned a drive letter?

Customer: replied 1 year ago.
NO
Expert:  Byron replied 1 year ago.

Thank you. Is this a Windows 10 machine?

Byron and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

OK. With one of the drive plugged in to the computer, right-click on the start button and

open Disk Management.

Does the drive show up there?

Expert:  Byron replied 1 year ago.

Please click the connection link below

on the new page click I Agree and the connection file will download.

Run the file and allow Windows to make changes if asked.

We should then be connected:

http://www.justanswer.com/remotedesktop/join.aspx?Session=17fd4db7-720c-4966-b5f2-b1eac6fc36d1

Expert:  Byron replied 1 year ago.

Neil, please execute the instructions above to get us connected.