How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Byron Your Own Question

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2474
Experience:  A+ MCSE with over 12 years experience.
13274453
Type Your Computer Question Here...
Byron is online now

MY OLD COMPUTER CRASHED AND I HAD TO GET A NEW PC I HAVE

Resolved Question:

MY OLD COMPUTER CRASHED AND I HAD TO GET A NEW PC I HAVE QUITE A FEW HARD DRIVE CADDIES WITH XP HARD DRIVES FORMATTED EITHER FAT 32 OR NTFS AND I NEED TO RETRIEVE THE DATA ON THEM. I NOW HAVE WINDOWS 10 HOW CAN I DO THIS
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist. When you plug one of the drives into your

new machine is it being recognized in Windows and assigned a drive letter?

Customer: replied 8 months ago.
NO
Expert:  Byron replied 8 months ago.

Thank you. Is this a Windows 10 machine?

Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2474
Experience: A+ MCSE with over 12 years experience.
Byron and 3 other Computer Specialists are ready to help you
Customer: replied 8 months ago.
Expert:  Byron replied 8 months ago.

OK. With one of the drive plugged in to the computer, right-click on the start button and

open Disk Management.

Does the drive show up there?

Expert:  Byron replied 8 months ago.

Please click the connection link below

on the new page click I Agree and the connection file will download.

Run the file and allow Windows to make changes if asked.

We should then be connected:

http://www.justanswer.com/remotedesktop/join.aspx?Session=17fd4db7-720c-4966-b5f2-b1eac6fc36d1

Expert:  Byron replied 8 months ago.

Neil, please execute the instructions above to get us connected.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.