Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps.
I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=a81b156c-bf19-4a19-8acd-3206a1a3f57a
Select I AGREE or RUN when prompted