Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Click Accept Offer and accept the request for remote. Then follow steps here.
If i connect to your computer, and fix the issue then that would be an additional service. If you want to be instructed , without me connecting then that is covered in the price you paid.
You can request cancellation by mailing***@******.*** or calling the customer service. http://ww2.justanswer.com/contact-us
This is still cheaper then what many will offer.
Unfortunately, being a tech i do not have access to billing. There is a phone number on the contact us page where you can call to cancel this request.